Customer Service for Mr. Beer & DIY Beer
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Mr.Beer - Frequently Asked Questions
How do I use my Gift Card?
How do I apply my coupon code?
What is your return policy?
Can I purchase kits and mixes locally?
Will I be charged sales tax?
See all 16 articles
Beer Brewing Questions
I lost my brewing instructions - can I download a copy?
Are the plastic bottles provided BPA free?
Where is my yeast?
How long does it take to brew beer?
What do I need to make beer?
See all 41 articles
Hard Cider Questions
Can I brew beer in my cider keg (or cider in my beer keg)?
Can I use Booster™ in my cider?
Can I use regular apple juice to make my cider?
Is the cider gluten free?
How long will the cider last?
See all 10 articles
Root Beer Questions
Mr.Rootbeer Ingredients and Nutritional Facts
Sugar Free Mr.Rootbeer
Coopers DIY - Frequently Asked Questions
Frequently Asked Questions
How does this design ferment beer properly if there is no airlock?
What would be a substitute for a Porter in DIY Beer?
What are the two white clips for?
Do I need to use the Krausen Kollar with every brew?
The tap is a bit difficult to put together and operate so is it okay to use a lubricant?
See all 36 articles
How do I log into my account?
View or Download our latest Brewing Instructions
Mr.Beer Recipe Instructions
1776 Ale - Recipe Instructions
Abbey Dubbel - Recipe Instructions
Albert's Atomic Altbier - Recipe Instructions
All American Gold - Recipe Instructions
Amberosia Tripel - Recipe Instructions
See all 170 articles
Kegerator and Dispenser Instructions
uKeg Instruction Manual
Lemonade Stand Instructions
My Lemonade Stand Kit Instructions
When will my order be processed?
Can I use my malt extract after the best buy date?
My Keg or Spigot is leaking
Starter Kit for New Brewer
What kit would be good for a new brewer?