Before deciding to return an item, please contact a customer service representative to discuss other possible resolutions to your situation.
If you do decide to return an item, Mr.Beer® will issue a refund for the purchase price less a 20% restocking fee. Mr.Beer® will not refund the original shipping charges or the return shipping costs.
Damaged, defective or missing items: If you receive an item that is damaged or defective please retain the box and packaging material your order came in and notify Mr.Beer® within five (5) days of receiving your order. We will make every reasonable effort to resolve the situation to your satisfaction. In most cases, a replacement item will be sent out immediately.
Return exceptions: Mr.Beer® will not accept the return of any items after thirty (30) days and does not refund any shipping charges incurred on the initial order or for the return of an item.
Product warranties: Mr.Beer® guarantees all products to be free from defects in materials and workmanship at the time of purchase. If you find any product to be defective please contact us and we will work with you to resolve the issue.
In order to protect the integrity of Mr.Beer products and ensure our customers receive authentic, fresh, and quality products, warranties are void on any items purchased through an unauthorized source (e.g. eBay.com, Craigslist.com, flea market, garage sales, etc.)
Retail Purchases: Products purchased outside of www.mrbeer.com must be returned to the origin of purchase.