We're sorry you might be having trouble getting your coupon code to work.  Find below some of the common reasons it might not be working for you:

  • Coupons are sometimes not valid with sale items. If you would like your order to include a sale item but want to have the coupon code apply to the rest of the order, we are happy to do that for you! We just need to do it over the phone by calling Customer Service at 1-800-852-4263.
  • Make sure you are not entering the coupon code in the space for the gift certificate code.
  • Check the expiration date on the coupon code.  An expired coupon code will not work.
  • Check the requirements for the coupon code to be valid.  This might include a shopping cart subtotal, specific products being in the cart, or other specific criteria.
  • If you are copying and pasting the coupon code, make sure there aren't any spaces added into the code during the copy process.

Click Here for a walk-through on how to use a coupon code on our site.